Refund policy

Returns & Refunds — K-9 KLIPS

Most of our products are made just for you when you order, so we handle returns a little differently than a store with shelves of stock.

Damaged, defective, or misprinted items
If your order arrives damaged, defective, or printed wrong, contact us within 30 days of receiving it with a short description and clear photos of the problem. We'll make it right with a replacement or a refund — when the mistake is ours or our printer's, it never costs you anything.

Lost packages
If your order hasn't arrived, let us know no later than 4 weeks after the estimated delivery date so we can file a claim and get a replacement headed your way.

Wrong address or unclaimed packages
If a package comes back because the address entered at checkout was incorrect, or it goes unclaimed, we can reship it — reshipping is at the customer's cost, since the original shipment went to the address we were given.

Wrong size & change of heart
Because each item is printed to order, we can't accept returns for a wrong size ordered or a change of heart. Please check the size chart on each product page before ordering — and if you're between sizes or just not sure, call or text us first at 936-332-0261 and we'll help you pick.

Partner-brand products
Some products in our store are made and shipped by partner brands we trust. If anything is wrong with one of those orders, contact us first, the same way as above — you're our customer, and we'll handle it with the partner for you under this same policy.

How to reach us
Call or text 936-332-0261, or email k9klips13@gmail.com.
K-9 KLIPS, 109 E Main St, San Augustine, TX 75972